Front Desk Officer Featured

Education level: Bachelors’ Degree in Business Administration, leisure & hospitality, Secretariat, Office administration or any other related course.

Job Type: Administration

Job title: Front Desk Officer

Organization: K2 Telecom Limited

Duty Station: Uganda

Reports to: Head of Administration

About Us:

K2 Telecom is a private registered Telecommunication company that operates a business model with high growth prospects.With the current investment trends,mergers,acquisitions and disposals, the company service levels (products range and pricing) have remained key propellants in a relatively competitive market.

K2 Telecom therefore thrives on the advantages of being an indigenous establishment expected to have corresponding indigenous market strength and dynamics that have  been positively exploited using a combination of market penetration approaches and conductive product differentiation.

 Our Vision

To be a leading telecom company orienting towards universal access to affordable communication solutions

Our Mission

To promote social economic growth through provision of reliable ,quality and affordable telecommunication services to the community

FRONT DESK OFFICER JOB DESCRIPTION:

Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.

Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

RESPONSIBILITIES:

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records of the customers that have visited.
• Records complaints for the different customers that have visited the company.

QUALIFICATIONS:

• Bachelors’ Degree in Business Administration, leisure & hospitality, Secretariat, Office administration or any other related course.
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.